Privacy Policy
1. Introduction
The WEX Group, which comprises WEX Australia Pty Ltd, WEX Fuel Cards
Australia Ltd, WEX Prepaid Cards Australia Pty Ltd and its related bodies
corporate, is committed to protecting your privacy and confidentiality of your personal
information.
We are bound by the Privacy Act 1988 (Cth), and will protect your personal information in accordance with the Australian Privacy Principals.
This Privacy Policy details how we manage your personal information.
2. When and how do we collect personal information?
From you
We collect personal information from you when you:
We will only collect personal information
from you that is necessary for us to provide WEX product and services to you.
From others
We may also collect personal information about you from a third party:
The third parties we collect personal information from includes credit
reporting agencies, other creditors referred to in credit reports or in an
application for WEX products & services.
Such personal information will include your credit history and credit worthiness.
Via our website
Our system automatically collects some information from your computer
when you complete a
application and when you log in to our system through one of our websites. Generally, the information that we collect in this way is not personal information and cannot be used to identify you.
3. What information do we collect?
Personal information
Personal information means any information relating to an individual
that identifies that individual or could reasonably be used to identify the
individual, regardless of the medium involved.
The personal information we collect includes your name, mailing address,
telephone number, e-mail address, date of birth and may also include your
financial details such as your Tax File Number.
If you obtain a WEX product or service, we will also collect details of the accounts you nominate for us to debit funds from.
Other information
Some “other information” that we collect may also be considered personal
information.
Our system automatically collects the unique network address of your
computer, generally called the "IP address", so that our system can
send information to your computer. It is possible to determine the general
geographical location of a computer from its IP address. We also collect
details on the web browser you utilise when visiting our websites.
If you start but do not complete and submit an application for WEX
products & services online, we may contact you using the contact details
you have provided, with an offer to help you complete your application.
For security and record keeping purposes, we use "cookie"
technology to collect and retain information about the session between your
computer and our system. What is a "cookie"? A cookie is a small text file stored by a web site on your computer to keep track of information about your browsing on that site.
We also collect non-identifying information about your use of one of our
websites, such as www.motorpass.com.au. We aggregate this
information with information collected from other users so that we can evaluate
and improve the services provided through our system.
4. How do we use personal information?
Primary purpose
When you submit an application to us, we collect your personal
information primarily to:
If you do not provide us with all of the personal information that we
request, we may not be able to provide to you the WEX products & services
you have requested.
When you visit our website or complete an online form or survey, we use the
information provided to consider improvements to our products and to offer new
products, including products offered by our partners.
Secondary purposes
We also use personal information that we collect for the following secondary
purposes:
Indirect and direct marketing
From time to time, we may use the personal information collected from
you to identify products and services which may benefit or interest you.
We may contact you by telephone, email or post to let you know about those
products or services.
We may also provide your personal information to third parties to ascertain
other individuals and organisations that we can offer WEX products & services to.
If you do not wish to receive direct marketing or have your personal
information used by us for indirect marketing purposes, you can tell us any
time. Just call us on 1300 366 109 to ask us not to direct market to you
or log in to the secure members' login area on our website.
5. When do we disclose personal information?
We keep your personal information confidential
We keep your personal information including your name and account
details confidential except:
Your consent
Your consent can be:
Who we disclose personal information to and why
We disclose personal information to credit reporting bodies with your
consent. We do this so that we can assess your application for a credit
account.
We will not disclose your personal information to third parties for the
purpose of direct marketing unless you have consented to this.
Where you have consented, we disclose your personal information to our
partners, including for WEX products & services. For example, if you
have purchased a product in conjunction with another service provided to you by
a WEX partner, we may disclose your personal information to the WEX partner so
the partner can provide services to you.
Disclosing personal information to credit reporting bodies
We may disclose credit information to the following credit reporting
bodies:
Equifax
GPO Box 964, North Sydney,
New South Wales 2059
T
: 13 8332
W:
www.equifax.com.au
Illion
Ground floor, 479 St Kilda Road, Melbourne, Victoria 3004
T: 13 23 33
W:
www.dnb.com.au
Experian
Australia
Level 6, 549 St Kilda Road, Melbourne, Victoria 3004
T: 03 8699 0100
W:
www.experian.com.au
Giving personal information to third parties
From time to time our website hosts links to the websites of other
businesses that we think could offer products and services to our
customers. If you access those websites or give those businesses
information, this will be governed by the privacy policies of those third
parties. We are not responsible for information privacy and data security
practices of these businesses. We recommend that you read the privacy
policy of any business that you deal with before you give them your personal
information.
Sometimes, we give your personal information to service providers
contracted by us so that they can help us provide services to you. The
service providers are contracted to fulfil a specific function and we only
disclose such personal information to them as is necessary to fulfil that
function.
With your consent, we may also provide your personal information to our
partners in respect of any WEX products & services that you have applied
for.
We may, from time to time, transfer to and store your personal
information with contracted service providers overseas, such as in the United
States of America. If we do transfer your personal information to our
service providers overseas, it will be managed in accordance with this Privacy
Statement.
6. How do you access, update and correct personal information?
Accessing your personal information
You can request access to the personal information we hold about
you. The time it takes for us to respond to your request depends on the
type and quantity of personal information you wish to access. We will
contact you within 3 working days of your request to advise you of our
estimated response time.
The law and other circumstances may prevent us from disclosing certain
information to you. If this is the case, we will advise you at the time
of your request.
You can contact us by:
Phone: Customer Service Team on 1300 366 109
Mai: Reply Paid 1659, GPO Box 5342, Melbourne, Victoria 8060
Email:
privacy@wexaustralia.com
Members' login
If you are our customer, we provide a members' login area on our
website, which will allow you to view and update personal information.
You can also opt out of receiving marketing communications and updates.
Correcting your personal information
If you find that the information about you that we hold is inaccurate,
incomplete or out-of-date, please contact us and we will correct it. We will
take reasonable steps to ensure your information is accurate, complete and
up-to-date whenever we collect or use it.
7. How do we keep your personal information secure?
We protect any personal information that we hold from misuse and loss.
We also protect it from unauthorised access, modification and disclosure.
Only authorised users can access your personal information, and access is only for approved purposes.
Your personal information may be stored in hardcopy documents, as
electronic data, or in our software or systems.
We maintain physical security over our paper and electronic data stores
and premises, such as locks and security systems. We also maintain
computer and network security. For example, we use firewalls (security
measures for the Internet) and other security systems such as user identifiers
and passwords to control access to computer systems.
Accessing your personal
information from credit reporting bodies
You can obtain
information about how credit reporting bodies we deal with handle your credit
related personal information by contacting them on the contact details we have
listed above.
If you think you
are a victim of fraud, you can request that a credit reporting body not use or
disclose credit related personal information about you.
8. Complaints
and Queries
Please contact
us if you have any concerns in relation how to your personal information is
handled by us. We will acknowledge your complaint within 2 working days
and will try to resolve your complaint within 10 working days. We will
let you know if we need further information from you in order to investigate
and resolve your complaint. Where a resolution within 10 days is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve your complaint.
How to make a
complaint
Complaints may
be made to our Privacy Officer:
Phone: 1300 366 109 between 8.45am and 7.00pm AEST, Monday to Friday
Mail: GPO Box 5342, Melbourne, Victoria 3001
Email:
privacy@wexaustralia.com
If your
complaint is not resolved to your satisfaction, you can make a complaint to the
Office of the Australian Information Commissioner:
Phone: 1300 363 992
Mail: GPO Box 5218, Sydney, New South Wales 2001
Email:
enquiries@oaic.gov.au
9. Feedback
We are
interested in your feedback. Please contact our Privacy Officer to give
us your feedback.
10. Changes to this Privacy
Policy
This Privacy Policy is effective from 1 September 2018 and may be updated from time to time.Please visit our website regularly for updates to this Privacy Policy.